Incident Prevention & Management Project
Client
City of Bruges
Zone
Tourist
Location
Bruges, BE
Year
2024
Project Description:
Prevention and incident management in the heavily visited tourist zone of Bruges, including museums and historic monuments.
Challenges
- Agent overload during tourist peaks.
- Crowd-related incidents.
- Theft risks.
- Accidents in crowded locations.
- Problems with alcohol and inappropriate behaviour.
- First emergency management.
Solutions
- Recruitment of temporary agents and schedule optimisation.
- Implementation of checkpoints and crowd management measures.
- Close surveillance and agent deployment.
- Clear signage and real-time alerts.
- Agent training in behaviour management and interactions.
- Creation of emergency protocols and regular staff training.