Prevention & Incident Management Project
Client
City of Bruges
Zone
Tourist
Location
Bruges, BE
Year
2024
Project Description:
Incident Management in the very busy tourist area of Bruges, including museums and historical monuments.
Challenges
- Agent overwork during tourist peaks.
- Crowd-related incidents.
- Theft risks.
- Accidents in crowded places.
- Problems related to alcohol and inappropriate behavior.
- First emergency management.
Solutions
- Hiring of temporary agents and schedule optimization.
- Implementation of checkpoints and crowd management measures.
- Close surveillance and agent deployment.
- Implementation of clear signage and real-time alerts.
- Training agents in behavior management and interactions.
- Creation of emergency protocols and regular staff training.
